To our valued clients,
We at West End Physiotherapy consider your health and safety to be our foremost priority, so your treatment sessions may take a different form when you return to our clinic. Prior to booking an appointment, please complete BC COVID-19 Symptom Self-Assessment Tool, a mandatory requirement by Provincial Health Authority, WorkSafe and the Physiotherapy and RMT Colleges, available here:
1) If you are experiencing any signs or symptoms of illness, do not book an appointment and do not come to the clinic. If you arrive and present with any symptoms, you will be asked to reschedule.
2) To help minimize the number of people in the clinic at one time, we ask that you do not bring friends or family to your appointment. An exception will be made for those who require assistance or have carers. We also ask clients to avoid coming to the clinic more than 10 minutes before their appointment time. An exception will be made for those who travel via handy-dart and those who cannot control their arrival time.
3) Strict cleaning protocols will be maintained and strengthened. Every treatment room will be thoroughly cleaned between each client as well as the contact point at the front desk area. Your therapists are already accustomed to thorough hand-washing, but they will now also be wearing face masks. Clients will be required to wear masks which the clinic will not be able to provide and which will be necessary for your treatment. While it isn’t something we think about often, please attempt to touch as few surfaces as possible and bring as little into the clinic as well.
4) Upon arrival, please check in with reception. To help promote physical distancing, clients will immediately be admitted into their respective treatment rooms. Massage therapy clients will wait in the waiting room and active rehab clients will immediately be admitted into the gym area upon arrival.
We thank you in advance for your cooperation. With your help, we will continue to provide you with the high-quality service to which you are accustomed.
Please visit www.westendphysio.com to book online. Reception will not be fully open the week of May 11, but feel free to leave us a voicemail or email and we will respond within 24 hours.
We look forward to seeing you in the clinic soon.
For the time being, stay home and stay safe.
West End Physiotherapy Clinic